Shipping policy

Effective Date: 21-12-2024

Thank you for choosing Jovial Care, a brand of excellence presented by Kyna Healthcare Private Limited. We are committed to providing a seamless and reliable shopping experience. This Shipping Policy outlines detailed information regarding order processing, shipping methods, delivery timelines, and other important aspects to ensure transparency and customer satisfaction.

Order Processing

Efficient Order Handling

Orders are processed within two business days from the date of purchase. This timeline ensures that your items are carefully packed and ready for dispatch. During peak periods, promotional events, or due to product unavailability, the processing time may vary slightly.

Confirmation Emails

Once your order is processed, you will receive a confirmation email containing the details of your order. If there are any discrepancies in the order details, we request that you contact us immediately to make corrections.

Modifications to Orders

Orders cannot be modified once they are dispatched. Customers can make changes to their orders during the processing phase by contacting our customer support team at sales@jovialcare.in or toll-free at 1800-270-8022.

Shipping Methods

Domestic Shipping

For customers within India, we offer the following options:

  • Standard Shipping: Typically takes 7-10 business days for delivery.

  • Expedited Shipping: Ensures delivery within approximately 5-7 business days.

We partner with reliable courier services, ensuring secure and timely deliveries across the country.

International Shipping

International customers can select from standard and expedited shipping options. Delivery timelines vary based on the destination and shipping method chosen. Customs procedures, duties, and other country-specific regulations may also affect delivery timelines.

  • Standard Shipping: Approx. 15-20 business days.

  • Expedited Shipping: Approx. 7-10 business days.

Delivery Timelines

We are committed to delivering all placed orders within 10 business days. However, factors such as location, shipping method, and external circumstances may influence delivery times. Below is a general guide:

  1. Metropolitan Areas: Faster delivery within 5-7 business days.

  2. Remote Areas: May take up to 10 business days.

  3. International Locations: Varies based on customs and shipping methods.

Important Notes on Delivery Timelines

  • Delivery times are calculated from the date of dispatch, not the order date.

  • Public holidays and weekends may extend delivery timelines.

  • Customers are advised to provide accurate shipping addresses and contact information to avoid delays.

Order Tracking

Real-Time Updates

Once your order is shipped, you will receive an email with a tracking number and a link to the courier service’s tracking portal. This enables you to monitor your package’s journey in real-time.

Assistance with Tracking

If you encounter issues with tracking information or if updates are delayed, please reach out to our support team at:

Our team is dedicated to assisting you in resolving any tracking-related concerns promptly.

Undeliverable Packages

Common Reasons for Undeliverable Packages

  • Incorrect shipping address provided by the customer.

  • Recipient unavailable during delivery attempts.

  • Delivery restrictions in specific regions.

Resolution for Undeliverable Packages

In such cases, we will:

  • Attempt to contact the customer for a corrected address.

  • Arrange for re-delivery, if feasible. Please note that additional shipping fees may apply.

If the package remains undeliverable after multiple attempts, the order may be canceled, and the refund will be processed after deducting shipping costs.

Lost or Stolen Packages

Responsibility and Prevention

Jovial Care ensures that all packages are securely dispatched with tracking information. However, we are not liable for packages that are lost or stolen after being marked as delivered by the courier service.

Customer Recommendations

  • Provide a secure delivery address, such as your home or workplace.

  • If unavailable during delivery, arrange for someone to receive the package on your behalf.

  • Opt for signature-required delivery for added security.

Shipping Delays

Unforeseen Circumstances

While we strive to meet delivery timelines, delays may occur due to:

  • Adverse weather conditions

  • Customs clearance for international orders

  • Regional disruptions, such as strikes or political events

Communication and Support

In case of delays, we will proactively notify you via email or phone. Customers are encouraged to contact our support team for updates or assistance during such instances.

Customs Duties and Taxes

International Orders

For international shipments, customers are responsible for any customs duties, taxes, or fees imposed by the destination country. These charges are not included in the product price or shipping cost.

Transparency in Charges

We recommend checking with your local customs office to understand the applicable fees. Jovial Care will not be held responsible for delays caused by customs clearance.

Important Shipping Points

  1. Accurate Information: Ensure that all details, including the shipping address and contact information, are correct at the time of placing the order.

  2. Delivery Timelines: All orders will be delivered within 10 business days, barring unforeseen circumstances.

  3. Secure Packaging: Jovial Care prioritizes secure and eco-friendly packaging to protect your products during transit.

  4. Customer Responsibility: Customers are responsible for tracking their orders and providing accurate information for delivery.

  5. Support Availability: Our support team is available to assist with any shipping-related queries.

Contact Information

For any questions or concerns regarding this Shipping Policy, please contact us at:

Thank you for choosing Jovial Care. Your trust inspires us to deliver excellence, from premium products to reliable delivery services. We value your continued support and look forward to serving you with care and commitment.

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