Privacy Policy

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Last Updated: 29-11-2024

Welcome to Jovial Care, owned and operated by Kyna Healthcare Private Limited. Your privacy is our top priority, and this policy explains how we collect, use, and protect your personal data. By using our website (https://jovialcare.in), you agree to the terms outlined in this policy.

Who We Are

Jovial Care is a trusted brand offering personal care, skincare, hair care, and feminine hygiene products. Our website (https://jovialcare.in) is operated by Kyna Healthcare Private Limited. For privacy-related concerns, you can contact us:

We are committed to protecting your data in compliance with applicable national and international regulations.

What Personal Data We Collect and Why

We collect the following types of personal data to provide you with the best possible experience and ensure secure transactions:

1. Personal Information

  • What We Collect: Name, email address, phone number, shipping and billing addresses, and payment details.
  • Why We Collect It:
    • To process orders and deliver products.
    • To provide customer support and updates about your purchase.

2. Account Information

  • What We Collect: Username, password, and preferences for a personalized experience.
  • Why We Collect It:
    • To create and manage your account.
    • To provide a faster checkout experience and save preferences.

3. Usage Information

  • What We Collect:
    • Browsing history, products viewed or added to the cart, and IP address.
    • Device type, browser information, and website interactions.
  • Why We Collect It:
    • To improve website performance and user experience.
    • For analytics and marketing optimization.

4. Cookies

  • What We Collect: Cookies are small files stored on your device to enhance your browsing experience.
  • Why We Collect It:
    • To remember your preferences and login details.
    • To track affiliate referrals and calculate rewards.

Sensitive Data and Disclaimers

We do not collect sensitive personal data such as health information unless explicitly provided (e.g., via contact forms).

Patch Test Disclaimer:

Our products are crafted with natural ingredients; however, we advise a patch test before use to prevent adverse reactions. Skin and hair types vary, and we recommend consulting a dermatologist in case of allergies. Jovial Care is not liable for individual allergic reactions.

How We Use Your Information

Your data is used to:

  1. Order Processing:
    • To process payments securely.
    • To deliver products and provide tracking updates.
  2. Customer Support:
    • To respond to inquiries or complaints.
    • To assist with returns or replacements for manufacturing defects.
  3. Marketing and Promotions:
    • To send promotional emails and offers (with your consent).
    • To provide personalized product recommendations.
  4. Analytics:
    • To analyze user behavior for improving services.
    • To monitor website performance and track affiliate conversions.

Who We Share Your Data With

We only share data with trusted third parties under strict confidentiality.

1. Third-Party Services

We may share your data with:

  • Payment Gateways: Razorpay, PayPal, or similar platforms for processing payments securely.
  • Shipping Partners: To deliver your products.
  • Analytics Providers: Google Analytics or similar platforms for performance tracking.
  • Affiliate Partners: For calculating referral commissions.

2. Legal Compliance

We may disclose your data if required by law or for legal proceedings.

Cookies and Tracking Technologies

We use cookies for:

  • Website functionality (e.g., remembering login details).
  • Affiliate tracking (valid for 365 days).
  • Analytics (e.g., Google Analytics).

Your Control: You can manage cookies via browser settings. Please note that disabling cookies may limit your website experience.

How Long We Retain Your Data

We retain your data only as long as necessary:

  • Order Data: 5 years (for legal and tax purposes).
  • Contact Form Submissions: 6 months.
  • Analytics Data: 12 months.
  • Affiliate Tracking: 30 days.

You can request data deletion by contacting us at support@jovialcare.in.

Your Rights Over Your Data

As a user, you have the following rights:

  1. Access and Portability: Request a copy of your personal data.
  2. Correction: Update incorrect or outdated information.
  3. Deletion: Request deletion of your data (subject to legal and operational requirements).
  4. Opt-Out: Unsubscribe from marketing communications.

For data-related requests, email us at customercare@jovialcare.in.

How We Protect Your Data

Your data is protected using:

  1. Encryption: All sensitive data is encrypted during transmission (SSL).
  2. Secure Servers: Data is stored on GDPR-compliant servers.
  3. Access Controls: Restricted access to personal data for authorized personnel only.
  4. Regular Audits: Periodic security checks to ensure compliance with the latest standards.

What Happens in Case of a Data Breach

In the unlikely event of a data breach:

  1. We will notify affected users within 72 hours via email.
  2. We will take immediate steps to secure the system and prevent future breaches.
  3. If required, we will report the breach to the relevant authorities.

Data Transfers Outside the EU

If your data is transferred outside the European Union (e.g., US-based cloud services), it will be safeguarded under GDPR-compliant agreements like Privacy Shield.

What Automated Decision Making We Do

We use automated systems for:

  • Tracking affiliate referrals and calculating commissions.
  • Sending personalized product recommendations based on browsing history.

All such decisions are system-generated without human intervention.

Contact Information

For any questions or concerns about this Privacy Policy:

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