Refund and Return Policy

Effective Date: 21-12-2024

Thank you for choosing Jovial Care, a trusted brand by Kyna Healthcare Private Limited. Your decision to purchase from us reflects your confidence in our premium-quality hair care, skincare and personal care products. At Jovial Care, your satisfaction is of utmost importance, and we strive to provide you with products and services that exceed your expectations. This comprehensive Return and Refund Policy is designed to ensure transparency and clarity regarding returns, refunds, and related processes for purchases made through our official website, jovialcare.in.

Returns Policy

We at Jovial Care are committed to delivering products of the highest quality. However, we understand that there may be instances where you need to return a product. Our return policy ensures a hassle-free experience for such situations. Below, we elaborate on the terms and conditions governing returns:

Eligibility for Returns

  • Return Window: Customers have a time frame of 7 calendar days from the date of receiving the product to initiate a return request. This ensures that any issues are promptly addressed.

  • Product Condition: To qualify for a return, the product must meet the following criteria:

    • The item must be unused and in the same condition as when received.

    • It must be returned in its original packaging, complete with all tags, labels, and seals intact.

  • Proof of Purchase: A valid proof of purchase is mandatory for processing any return. This can include the receipt, invoice, or order confirmation email.

  • Exceptions:

    • Products categorized as personal use items, such as hair care, skincare or hygiene products, can only be returned if they remain unopened and in their original packaging.

    • Customized or personalized products are not eligible for return unless there is a manufacturing defect.

Initiating a Return

To initiate a return, customers are encouraged to contact our dedicated support team at support@jovialcare.in. Please provide the following details:

  1. Order Details: Include the order ID, product name, and date of purchase.

  2. Reason for Return: Clearly state the reason for the return.

  3. Supporting Evidence: Attach photographs or videos, especially if the product is defective or damaged.

Once your return request is reviewed, our team will guide you through the next steps, including shipping instructions and expected timelines.

Refund Policy

Customer satisfaction is our top priority, and our refund policy reflects this commitment. Detailed below are the conditions and processes associated with refunds:

Refund Approval Process

  • Upon receiving the returned item, our quality assurance team will conduct a thorough inspection to ensure it meets the return eligibility criteria. This includes verifying the unused condition and original packaging of the product.

  • Customers will be notified promptly about the status of their refund, whether approved or declined.

Refund Timeline

  • Once approved, refunds are initiated within 7 business days. The amount will be credited to the original payment method used for the purchase.

  • Please note that the refund processing time may vary based on the policies of your bank or card issuer.

Refund Deductions

  • Shipping Costs: Customers are responsible for covering the return shipping costs. These costs are non-refundable and will be deducted from the total refund amount. This policy helps us maintain our competitive pricing structure.

Shipping Guidelines for Returns

To ensure a smooth return process, please adhere to the following shipping guidelines:

  1. Packaging: Pack the product securely to prevent damage during transit. Using the original packaging is strongly recommended.

  2. Courier Service: Customers may choose a reliable courier service of their preference. Ensure that the package is insured, as Jovial Care is not responsible for items lost or damaged in transit.

  3. Tracking Information: Share the shipment tracking details with our support team for seamless processing.

Exceptions and Special Conditions

We recognize that some situations may require exceptions. Here is how we address such cases:

Defective or Damaged Products

In rare cases of manufacturing defects or transit damage, we request customers to contact us immediately. Please provide detailed photographs or videos as evidence. After a thorough assessment, we will either:

  • Offer a replacement product at no additional cost.

  • Approve a full refund, including the cost of return shipping.

Non-Returnable Products

Certain products, due to their personal nature, are only eligible for return if they remain unopened and unused. Examples include:

  • Hair Care

  • Skincare products

  • Personal hygiene items

  • Any item explicitly marked as “non-returnable” on the product page

Commitment to Premium Quality

Jovial Care takes pride in its stringent quality control measures. Our products undergo rigorous testing to ensure they meet the highest standards of safety and efficacy. However, if you find any aspect of your product unsatisfactory, we encourage you to reach out to us. Our team will work diligently to address your concerns, as your trust and satisfaction are integral to our brand’s mission.

Why Choose Jovial Care?

  • Quality Assurance: All products are manufactured using premium ingredients and cutting-edge technology.

  • Customer Support: Our dedicated team is always ready to assist you with any queries or concerns.

  • Transparency: We value honesty and openness in all our policies and practices.

Contact Us

For any assistance or questions regarding returns, refunds, or product-related concerns, please feel free to contact us:

Important Notes

  1. Timely Communication: It is essential to notify us promptly regarding any issues with your order to ensure swift resolution.

  2. Record-Keeping: Retain your purchase receipt and shipping details until the return and refund process is completed.

  3. Product Testing: Jovial Care products are dermatologically tested and safe for use. If you experience any adverse reactions, discontinue use and consult our team.

Thank you for choosing Jovial Care, a brand synonymous with excellence and reliability. Your trust inspires us to continue delivering products that enhance your well-being. We value your continued support and look forward to serving you again.

Shopping Cart
Scroll to Top